Refund Policy

Credit packs

Unused credit-pack purchases may be eligible for a refund when requested within 7 days of purchase. Once any credits from a pack have been used, the pack is normally non-refundable except where required by law or where we confirm a billing or service error.

Subscriptions

You may cancel a subscription at any time to stop future renewals. Except where required by law, the current billing period is non-refundable once included credits or paid features have been used. Access continues until the end of the paid period after cancellation.

Failed generations

Credits reserved for a generation that fails because of a confirmed service error are automatically returned to your credit balance. A returned credit reservation is not a cash refund and does not require a separate request.

Eligible billing issues

• Duplicate charges for the same purchase.
• Charges made after a confirmed cancellation due to our billing error.
• A purchased service that could not be delivered because of a verified platform failure.
• Refund rights required by applicable consumer law.

Non-refundable situations

• Credits or subscription benefits already consumed.
• Dissatisfaction with a valid AI-generated result, including style, quality, or prompt interpretation.
• Account suspension or termination caused by prohibited use, including NSFW content.
• Purchases made more than 7 days before the request, unless applicable law requires otherwise.

How to request a refund

Email contact@seedaudio2.com with the account email, purchase date, amount, transaction identifier, and reason for the request. Approved refunds are returned to the original payment method, typically within 5–10 business days after approval; bank processing times may vary.