Refund Policy

Credit packs

Unused credit-pack purchases may be eligible for a refund when requested within 7 days of purchase. Once any credits from a pack have been used, the pack is normally non-refundable except where required by law or where we confirm a billing or service error.

Failed generations

Credits reserved for a generation that fails because of a confirmed service error are automatically returned to your credit balance. A returned credit reservation is not a cash refund and does not require a separate request.

Eligible billing issues

• Duplicate charges for the same purchase.
• An incorrect charge caused by a confirmed billing error.
• A purchased service that could not be delivered because of a verified platform failure.
• Refund rights required by applicable consumer law.

Non-refundable situations

• Credits already consumed.
• Dissatisfaction with a valid AI-generated result, including style, quality, or prompt interpretation.
• Account suspension or termination caused by prohibited use, including NSFW content.
• Purchases made more than 7 days before the request, unless applicable law requires otherwise.

How to request a refund

Email support@seedaudio2.app with the account email, purchase date, amount, transaction identifier, and reason for the request. Approved refunds are returned to the original payment method, typically within 5–10 business days after approval; bank processing times may vary.